Leadership does not cease to be a role and, therefore, a set of observable and consequently trainable behaviors needed. We can define the leader as the member of the group that manages to direct the activities of the rest of the members towards the direction he wants.
Hence, to be a leader is not enough to send, distribute tasks or structure a plan, but it is necessary to get committed to those with your cause (with your goal) and earn their trust. For this, certain social skills are fundamental.
To begin with, it is advisable to have a high degree of transparency and sincerity regarding the work of the different members of the group. In other words, it is crucial that everyone understands what their task is for, and how it relates to the fulfillment of shared goals and thus to the benefit of all. To do this, a climate of trust must be established, and everyone should feel safe to ask questions or propose alternatives.
2. Mastery of verbal and nonverbal communication
Both verbal and nonverbal communication is essential when it comes to directing groups, and we need to express everything we want our group to know. Now, there will be those uncomfortable moments in which we are forced to reject a proposal or demand more from one of our colleagues. For this, there are different communication strategies. Among them, we must show confidence.
Assertiveness consists of being able to communicate what we want while maintaining good relationships. Precisely, it consists of talking about behaviors instead of essences since the actions are susceptible to change, about the future instead of the past, since the past cannot be changed, or positive instead of negative… This ability constitutes one of the basic leadership skills to be in tune with the teams.
4. Feedback control
Also, we must take into account the administration of feedback, that is, the information we give our groups about their performance, attitude and behavior related to their work in general. The feedback can be positive or negative. When it is positive, there is no problem, and we can administer it practically in anyway.
But when we have to correct some behavior, we can put in danger the self-esteem and self-efficacy of our interlocutor, psychological characteristics that we need that are at the top of it. For this, it is recommended to administer the negative feedback in private, without witnesses before whom our listener has to defend their pride.
5. Active listening
Saying things is fine, saying them correctly, much better, but later, if our example and our behaviors do not back our words, we will lose something vital for a leader: credibility. For this reason, it is crucial to exercise an active listening when the group or its members transmit their opinions or doubts. Let them finish their sentences, respond to the need they are expressing, make sure they have been satisfied and, above all, have a lot of empathy and know how to put yourself in their place.
Therefore, group management is a very complicated task, and there are people with an innate ability to carry it out but, like all psychological skills, it is likely to be optimized with good mental training.