Reliance Jio may have been generating a lot of buzz since its launch in September, but not all of it has been positive. Issues with slow speeds and call failures have already been widely reported.
Even as call failures on Reliance Jio’s network have come down to around 28 per cent with Bharti Airtel, Vodafone and Idea Cellular releasing additional points of interconnection (PoIs).
Now it has started limiting free voice calls to just 30 minutes per call.
Maktechblog reports how a Jio user is not able to make or receive voice calls of over 30 minutes.As a part of Jio’s free Welcome Offer, users are permitted to unlimited voice calls, and while that may be the case, this time limit is a tad baffling.
The blog put the claim to test by placing a call from Jio to Idea Cellular, and vice versa. In both the cases, the calls were cut after a duration of 30 minutes.This is however not an isolated case, and a quick search online shows many have complained about voice calls being cut at exactly the 30-minute mark.
Reliance Jio’s website or app doesn’t mention the 30 minute cut-off time for voice calls anywhere, but it could be a measure to reduce the congestion on the networks.Since launch, Jio has been battling incumbent network operators on the issue of points of interconnect (PoI). While rivals claimed to have offered enough PoIs, Jio says it is far from enough, which is resulting in crores of call failures every day.
It has reached a stage where a parliamentary panel met with representatives of COAI and Jio to discuss the PoI issue that has been marring users’ overall experience.