Uber launches uberACCESS and uberASSIST in India to assist disabled passengers | AIB


Global ride-hailing company Uber has launched two new products – uberACCESS and uberASSIST in Bengaluru, backed by Mphasis, a leading cloud and cognitive services provider, as a part of their Corporate Social Responsibility (CSR) initiative.

With an intention to address day-to-day transit obligations of senior citizens and those with accessibility needs, passengers can request uberASSIST rides starting from Tuesday and will soon be able to book uberACCESS rides, the forward-facing wheelchair accessible product, on-demand, Uber said in an announcement.

Uber has added 50 vehicles in Bengaluru have been remodeled to have higher roofs and wheelchair access. Passengers will be able to travel with the wheelchairs facing front. The firm said this is unlike other wheelchair accessible vehicles that require riders to face sideways or backward. The other amenity, UberAssist, will provide more significant assistance to senior citizens. This fleet of 500 cars will also accommodate foldable wheelchairs.


Passengers will be able to access these benefits as one of the ride options on the Uber app. Trained and certified by Diversity and Equal Opportunity Centre (DEOC), all driver-partners are equipped with required skills to assist passengers with accessibility needs as well as those who need additional assistance during their ride, it added.

"At Uber, we believe in creating transit options that fit every rider's need. The launch of uberASSIST and uberACCESS furthers our efforts in this direction....We aim to make these services possible in more cities across the country," Amit Jain, President, Uber India and South Asia said.

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